Frequently Asked Questions
Yes! We ship to the US, Canada, UK, and all European countries.
It should take around 6-12 business days to get your product.
To know more about shipping times, prices and countries, check our Shipping Policy.
Our hoodies run small while our t-shirts run really big.
For Hoodies, we recommend getting 1 size bigger than your usual.
For Oversized T-shirts, we recommend getting 1-2 sizes smaller than your usual.
Please check our Sizing Guide !
We accept a variety of payment methods to ensure trust and convenience for our customers. The available options are:
- Credit and Debit Cards (Visa, Mastercard, American Express, Discover)
- Paypal
- Google Pay
- Apple pay
When your order is shipped you'll receive a tracking number.
With that number you'll be able to check the status of your package in the delivery company.
You can also check that on our website, in your account, where it will be with updated info about your order.
Once you place an order, if you want to cancel or modify it, we recommend contacting us ASAP so we can resolve it.
However, we can't guarantee it, especially if it has already been shipped.
Please check Terms of Service.
You have 30 days to exchange or return a product.
We don't do exchanges for sizing mistakes.
Please check Returns & Exchanges.
If you receive a damaged product, let us know right away! We will either refund you or send you another one.
Check Returns & Exchanges for details.
You can contact us via Email, Instagram, or through our Website Form.
Contact form: Contact Us
E-mail: support@tokyotroupe.com
Instagram: @tokyotroupe
Yes! On certain holidays or specific dates we have discounts and promotions.
We'll also have giveaways from time to time.
Stay tuned!
Yes, we are. We are a legitimate business registered in the USA since 16 September 2024, and subject to its laws.
Firm name and mail address:
Tokyo Troupe LLC
1309 Coffeen Avenue STE 1200, Sheridan WY
